Terms & Conditions

Destilio provides software for salons, barber shops, beauty businesses and other service providers to manage appointments, clients, team members, online booking, reminders, reports, subscriptions and AI-powered features.

Salons using Destilio operate as independent businesses. Destilio does not provide salon, barbering, beauty or other professional services and does not employ or supervise the professionals providing those services.

By creating an account, starting a trial, purchasing a subscription, using a Destilio-powered booking page or otherwise using Destilio, you agree to these Terms & Conditions.

If you do not agree with these Terms, you should not use Destilio.

You are responsible for providing accurate account information and for keeping your login credentials secure.

You are responsible for activity performed through your account unless applicable law provides otherwise. You should contact Destilio promptly if you believe your account has been compromised.

Salon owners are responsible for the accuracy of salon information, services, prices, employee information, schedules, availability, policies and other business information entered into Destilio.

You must have the necessary rights and authority to enter, manage and use information relating to your business, employees and clients.

Salons may store client names, phone numbers, email addresses, appointment history and other booking information in Destilio.

The Salon is responsible for ensuring that it has an appropriate legal basis to collect, store, use and contact its clients and for complying with applicable privacy and data-protection obligations.

Personal data is also subject to the Destilio Privacy Policy.

Destilio allows participating Salons to offer and manage online appointments. The Salon providing the booked service is responsible for the actual professional service, its staff, availability, prices and Salon-specific policies.

To make a booking, a client may be required to provide a name, phone number, email address, selected service, preferred professional, date and time.

Destilio may require email verification or other security checks before a booking is created. A booking is confirmed only after the booking process has been successfully completed and confirmation is displayed or sent.

You must not intentionally:

• Create fake, fraudulent or misleading appointments.
• Book appointments with no genuine intention of attending.
• Use another person's contact information without permission.
• Reserve time slots to prevent other clients from booking.
• Attempt to bypass verification, security or booking restrictions.
• Abuse, overload, manipulate or disrupt Destilio.
• Attempt unauthorized access to accounts, systems or data.
• Use Destilio for unlawful, harmful or fraudulent activity.

Destilio and/or a Salon may restrict or cancel activity that reasonably appears fraudulent, abusive, duplicated, misleading or harmful.

Individual Salons may set their own cancellation, rescheduling, late-arrival, no-show, deposit and refund rules. Where applicable, those rules should be displayed or communicated before the booking is confirmed.

Clients should cancel or reschedule as early as reasonably possible if they cannot attend.

If a client arrives late, the Salon may shorten the service, move the appointment, offer another available professional or cancel the appointment if there is no longer enough time to provide the service safely and properly.

Prices shown on a booking page are supplied by the Salon. The final price may change if additional services are requested or agreed to, or if the service itself is changed with the client's agreement.

If the selected professional becomes unavailable, the Salon may offer another qualified professional or an alternative appointment time.

Some Salons may offer Priority Booking. A Priority Booking request is not confirmed until it has been approved and any required advance payment has been successfully completed.

The exact advance-payment percentage, amount and related conditions should be shown before payment.

Unless applicable law requires otherwise, a Priority Booking advance payment may be non-refundable when the client cancels a confirmed Priority Booking or fails to attend, subject to the Salon's disclosed policy.

If the Salon cancels a confirmed Priority Booking and cannot provide a suitable alternative accepted by the client, the advance payment should be handled in accordance with applicable law and the disclosed booking policy.

Priority Booking does not give a Salon unlimited authority to disregard confirmed appointments. Where an existing appointment may be affected, the Salon should minimize disruption and offer reasonable alternatives where possible.

An appointment changed because of a Salon's accepted Priority Booking should not be treated as a client no-show or client cancellation.

Paid Destilio plans are billed according to the plan, billing interval, currency and price shown before checkout.

Subscriptions may renew automatically unless cancelled before the next renewal date. Billing and payment processing may be handled by Lemon Squeezy or another authorized payment provider.

Taxes, billing details, payment processing and merchant-of-record obligations may be handled by the payment provider where applicable.

Destilio may offer free trials with limits relating to time, features, account type or other conditions shown when the trial begins.

A free trial does not guarantee permanent access to trial features after the trial period ends.

A paid subscription may be cancelled before the next renewal date.

Unless stated otherwise, cancellation prevents future renewals and paid access continues until the end of the current paid billing period.

Refunds are handled according to the Destilio Refund & Cancellation Policy, the payment provider's applicable rules and any mandatory consumer rights that apply.

Destilio may provide AI-powered features including Copilot, automated assistance and AI Receptionist functionality.

AI-generated content may be incomplete, inaccurate or unsuitable in some situations. Users remain responsible for reviewing important outputs and for decisions made using AI-assisted functionality.

Destilio does not guarantee that AI-generated output will always be correct, complete or appropriate.

Destilio may send communications necessary to operate the service, including verification messages, booking confirmations, reminders, account notices, subscription notices and security messages.

Transactional communications are separate from marketing communications.

Users should contact the relevant Salon or Destilio support where appropriate if there is a genuine payment or refund dispute.

Fraudulent or deliberately abusive payment disputes may result in account or booking restrictions, subject to applicable payment rules and law.

Destilio aims to provide a reliable service but cannot guarantee uninterrupted, error-free or permanently available operation.

Features may occasionally be unavailable because of maintenance, connectivity problems, provider outages, software errors or circumstances outside Destilio's reasonable control.

Destilio may rely on third-party providers for hosting, authentication, database services, email delivery, analytics, payment processing and other infrastructure.

Third-party services may be subject to their own terms and privacy policies.

Destilio, including its software, design, branding, interface and original content, is owned by or licensed to Destilio and is protected by applicable intellectual-property laws.

These Terms do not transfer ownership of Destilio or its intellectual property to users.

Destilio may suspend or terminate access where reasonably necessary for security, non-payment, serious breach of these Terms, fraud, unlawful activity or protection of users and the service.

Each Salon using Destilio operates as an independent business and is responsible for its professional services, service quality and safety, staff and contractors, prices, schedules, licenses, cancellations, Salon-specific refunds and other obligations that apply to its business.

To the extent permitted by applicable law, Destilio is not responsible for the independent professional services, acts or decisions of participating Salons.

Destilio is provided on an "as available" basis. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Some services offered by Salons may require parental or guardian consent. The Salon is responsible for applying any age, consent, professional or legal requirements that apply to the services it provides.

These Terms are subject to applicable law and any mandatory consumer protections that apply to the user.

Nothing in these Terms removes a right or protection that cannot lawfully be excluded.

These Terms may be updated to reflect changes to Destilio, legal requirements, security measures, subscriptions, booking functionality or other product features.

The most recent version will be published on this page with an updated version date.

Questions about Destilio or these Terms can be sent to support@destilio.com.